What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Emails are not being forwarded to me.

    Asked by pmartinek on September 09, 2012 at 03:06 PM

    I have a paid subscription to jotform and have added my emai address in Jotform so I am notified when submissions to my sites are sent by users. Would you please activate this option? I am not being notified and have to check Jotform daily to see if a user has submitted a form.

    Thank you in advance for your time and consideration.

    Paul

  • Profile Image

    Answered by moonzkie on September 09, 2012 at 03:25 PM

    Hi,

    In the email notification, Can you please try to change your Sender's Name and Email to "Jotform" and "noreply@jotform.com" respectively.

    If changing Sender name and email does not help, ask your email service provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Please inform us if you have further inquiry.

    Thanks.