Emails are not being forwarded to me.

  • Profile Image
    pmartinek
    Asked on September 09, 2012 at 03:06 PM

    I have a paid subscription to jotform and have added my emai address in Jotform so I am notified when submissions to my sites are sent by users. Would you please activate this option? I am not being notified and have to check Jotform daily to see if a user has submitted a form.

    Thank you in advance for your time and consideration.

    Paul

  • Profile Image
    moonzkie
    Answered on September 09, 2012 at 03:25 PM

    Hi,

    In the email notification, Can you please try to change your Sender's Name and Email to "Jotform" and "noreply@jotform.com" respectively.

    If changing Sender name and email does not help, ask your email service provider to add these IP addresses to their whitelist:

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251

    Please inform us if you have further inquiry.

    Thanks.