Problem with Conditions not working on forms

  • Profile Image
    tangneyemma
    Asked on October 26, 2017 at 07:47 AM

    Our first form Tangney Tours Booking form works perfectly. I have now cloned this form but the condition skip to/hide a page isnt working on this cloned form. I want it to skip from page 1 to page 3 if the last question on page one is answered No.

    As far as I can see I have set this up correctly but it isnt working when I try completing the form. The next button isnt working at all when you try to get to the next page.

    Thanks for your help in advanced

  • Profile Image
    aubreybourke
    Answered on October 26, 2017 at 10:25 AM

    I tested your form and was able to reproduce the problem. In fact selecting either yes or no has no effect. The next button doesn't seem to be working at all.

    I believe this is a bug. So I have escalated this issue to Level 2 support. They will investigate and post a response on this thread.

  • Profile Image
    tangneyemma
    Answered on October 30, 2017 at 05:21 AM

    I have tried to get this working today and it still isnt working? Do you know if there is a problem or is it something we are doing this end?

    Thanks

  • Profile Image
    Nik_C
    Answered on October 30, 2017 at 06:07 AM

    The issue is escalated and being worked on by our backend team, we'll inform you as soon as we receive an update regarding the problem.

    Thank you for your patience.

  • Profile Image
    Helen
    Answered on November 14, 2017 at 09:24 AM

    Hello @tangneyemma,

    Thank you for reporting this issue.

    It has been fixed now. Please try fill your form again and if you have any questions or issue, do not hesitate to contact us.

    Thank you,