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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Password not working

    Asked by Carlos on September 09, 2012 at 09:02 PM

    I just created an account. I logged out and I am trying to log back in and my password does not work. I sent a 'password reset' request and I am getting a message that my accout does not exist.

    I received my 'Welcome to Jotform' letter but the system is reporting that my email or user name 'Texas' does not exist.

    Can you help?

    Carlos

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    JotForm Support

    Answered by idarktech on September 09, 2012 at 09:55 PM

    Hi Carlos,

    There's only a "guest account" under your email address texas@****postand***.com. However, after making a search using your IP address I was able to find a username "texas" (all lowercase) but it's associated with ldc6052@yahoo.com email address, is this correct? If not, what's the email address that you'd used in registering your account so I can check it here?

    Thanks.