- CarlosAsked on September 09, 2012 at 09:02 PM
I just created an account. I logged out and I am trying to log back in and my password does not work. I sent a 'password reset' request and I am getting a message that my accout does not exist.
I received my 'Welcome to Jotform' letter but the system is reporting that my email or user name 'Texas' does not exist.
Can you help?
- JotForm SupportidarktechAnswered on September 09, 2012 at 09:55 PM
There's only a "guest account" under your email address texas@****postand***.com. However, after making a search using your IP address I was able to find a username "texas" (all lowercase) but it's associated with firstname.lastname@example.org email address, is this correct? If not, what's the email address that you'd used in registering your account so I can check it here?