What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Password STILL not working

    Asked by Carlos on September 09, 2012 at 11:14 PM

    Hey, Thanks for helping!

    I just created an account. I logged out and I am trying to log back in and my password does not work. I sent a 'password reset' request and I am getting a message that my accout does not exist.

    I received my 'Welcome to Jotform' letter but the system is reporting that my email or user name 'Texas' does not exist.

    Ok, I registered as User: Texas 
    I used email: texas@texaspostandsell.com

    I received the 'Welcome to Jotform'' letter to the same email address. 

    I already created 2 forms... a 'Complaint' form and a 'Consignment' form for my website and I tested them and received nothing in my email box.

    You can see the Consignment form here... http://texaspostandsell.com/consignment

    You can see the Complaint form here... http://texaspostandsell.com/complaint-form

    Or just go to texaspostandsell.com and click on 'Consignment' or 'Complaint' (on bottom) link to see the forms.

    Can you help?

    Carlos

  • Profile Image
    JotForm Support

    Answered by idarktech on September 10, 2012 at 12:19 AM

    Hi Carlos,

    I was able to find your forms under "texas" account. The email address associated to this account is ldc6052@yahoo.com.

    Please reset your password again using this email.

    Let us know if you're still having issues regarding this. Thanks!

  • Profile Image
    JotForm Support

    Answered by idarktech on September 10, 2012 at 12:22 AM

    I can also change your account email address to texas@texaspostandsell.com, if you've having issues with your yahoo mail address. Thanks.