Drag And Drop Upload: Unable to see files and Images that are uploaded

  • panachecupcakeslv
    Asked on October 26, 2017 at 12:57 PM

    I have created a form so that my customers can inquire cake orders.

    The File Uploader element gives the option of uploading images or files.

    The files are being successfully uploaded, but I am not able to see the images when the submitted forms are emailed to me.

    This is a very important element of the form, please fix soon.

    Thank you,

    Latasha Alessi

    latasharay711@gmail.com

    Jotform Thread 1283416 Screenshot
  • Chriistian Jotform Support
    Replied on October 26, 2017 at 2:02 PM

    Looks like your Customer Cake Image field is not required. With that, your customers can proceed to submitting the form without uploading an image. Hence, you received an email notification without an image uploaded. Please require the said field to make sure it is included in the email notification.

    15090409512017 10 27 0158 Screenshot 10