Paid for Bronze version but Jotform logo is still appearing on the form link on my website

  • Profile Image
    alphatongor
    Asked on October 26, 2017 at 03:31 PM

    Paid for Bronze version but Jot form logo is still appearing on the form link on my website even-though updates were republished and put on our site.

  • Profile Image
    Marvih
    Answered on October 26, 2017 at 04:57 PM

    Upon checking that form it seems you have upgraded into a different account.

    The form owner embedded on that website is "SwiftFP" with an email "victorsalmon@swiftfp.com"

    We can transfer the forms under that account into your bronze account which is "alphatongor", just contact us again using  "SwiftFP" requesting the forms to be transferred into your "alphatongor" account.