Unable to preview the form using Firefox

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    socalobie
    Asked on October 27, 2017 at 03:16 PM

    In the past I have been able to preview the form.  When I click on preview I am taken to the start page.  When I click on Start nothing happens.

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    jonathan
    Answered on October 27, 2017 at 04:18 PM

    So far I could not reproduce the problem. I can view and use the live form just fine.

    https://www.jotform.us/form/72947271115154

    1509135485zzz 2017-10-28 04.16.07.png

    Were you using mobile browser? or was the form embedded on a website?

    Please share to us more details on the steps taken to replicate the issue and we will check further.

    Let us know if issue still persist.


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    socalobie
    Answered on October 27, 2017 at 07:11 PM

     I am using a desktop with Windows 10.  The browser is Firefox. I still cannot open the survey.  I have rebooted the computer.  I copied the link from above and pasted in Firefox but it would not open.  I pasted the link in Google Chrome and it worked fine.

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    John_Benson
    Answered on October 27, 2017 at 09:06 PM

    I opened your form (https://www.jotform.us/form/72947271115154) in Windows 10 using Firefox internet browser and I was not able to replicate the issue.

    Here's the screen capture of my test using Firefox:

    1509152067winswgff.gif

    Is the form embedded on a website?

    If yes, please provide the link so we can check it further.

    If no, could you please try opening this link and see if it will work: https://www.jotform.com/form/72947271115154

    We'll wait for your reply. Thank you.

  • Profile Image
    socalobie
    Answered on October 27, 2017 at 09:43 PM
    I cleared my recent history from Firefox and was able to get the survey to open.
    Thanks.
     
     
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