Getting "File is empty, please select files again without it" error message when uploading files on mobile device

  • Profile Image
    Medicationsafetyandusage
    Asked on October 28, 2017 at 12:56 AM

    Hi,


    I'm unable to upload picture files onto the form using my mobile device.  

    Form as follow:

    https://form.jotformeu.com/Medicationsafetyandusage/laporan-aktiviti-duta-kua


    Please advice. Thank you.



    Regards,

    Su Ee

  • Profile Image
    EltonCris
    Answered on October 28, 2017 at 03:42 AM

    I was able to reproduce the problem on Android 6.0 (Marshmallow) using Chrome v61.0.3.

    May I know the device you are using and the browser version so I can add it to the bug ticket?

    Anyway, once this is resolved by our developers, we'll let you know here.

    For now, you may want to try using any of these file upload widgets.

    https://widgets.jotform.com/search/file%20upload

  • Profile Image
    Medicationsafetyandusage
    Answered on October 28, 2017 at 01:33 PM

    Hi Elton,


    I've tried the following:


    "File Uploader by Uploadcare" - Can't upload on my mobile device

    "Image Upload Preview" - Only allows me to upload one file (picture)

    "Drag and Drop Upload" - Only allows me to upload one file (picture)

    "Kloudless File Uploader" - Doesn't work on my mobile device

    "Cincopa Deepuploader" - Doesn't work on my mobile device.


    Kindly advice.

    Thank you, Elton.



    Regards,

    Su Ee

  • Profile Image
    John_Benson
    Answered on October 28, 2017 at 03:39 PM

    The issue has now been escalated to our developers. We will message you again on this thread once we have an update to our developers.

    Thank you.

  • Profile Image
    Medicationsafetyandusage
    Answered on November 13, 2017 at 07:18 PM

    Hi,


    I have yet to receive any updates on this matter / issue.

    Thank you.


    Regards,

    Su Ee

  • Profile Image
    John_Benson
    Answered on November 13, 2017 at 08:56 PM

    Hi Su Ee,

    Unfortunately, we do not have any updates on this issue. Although I cannot give you any timeframe, rest assured, you will be notified here on this thread once we have any updates.

    Thank you.

  • Profile Image
    Medicationsafetyandusage
    Answered on May 07, 2018 at 11:33 PM

    Hi,


    I have yet to receive any updates on this matter / issue.

    Thank you.


    Regards,

    Su Ee

  • Profile Image
    John_Benson
    Answered on May 08, 2018 at 01:05 AM

    Sorry for the inconvenience.

    We still do not have any updates regarding on this issue.

    Let us know if you need further assistance.

  • Profile Image
    Medicationsafetyandusage
    Answered on May 08, 2018 at 02:17 AM

    Hi,


    Yes, the assistance would be for JotForm to solve this bug.


    Thank you.



    Regards,

    Su Ee

  • Profile Image
    Kiran
    Answered on May 08, 2018 at 05:26 AM

    Unfortunately, there is no update yet on this issue. I see that a note has already been sent to our backend team for any update. If there is any news, you'll be posted here.

    Thank you for your patience and understanding.