I Cant Login

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    Asked on October 28, 2017 at 11:41 PM
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    Answered on October 29, 2017 at 12:03 AM


    I see that your account was automatically suspended by our phishing filter due to the form asking for passwords. This has been suspended by our phishing filter as this filter scans and flags forms suspected for phishing. This automated suspension also does not have any human intervention. Jotform implements scripts that allow us to detect real scammers, our terms are clear regarding to such type of forms. 

    Collection of such sensitive information is prohibited here in JotForm as indicated on our terms of use.

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. 

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    However, as I see that you were trying out a form. However, since it's not allowed, the form was removed and your account has already been activated. You should be able to access your forms now.

    If you have other questions, please let us know.


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    Answered on October 29, 2017 at 02:00 AM

    even i cannot log into my account. please help as i am working against a deadline
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    Answered on October 29, 2017 at 03:35 AM

    Hi sid,

    I have moved your question on to a new thread. We will get back to you as soon as possible.