Continue Later: Link to the second form is not working

  • Profile Image
    mathcorpscsu
    Asked on October 29, 2017 at 08:50 AM

    I'm using two forms so that users can save and return to the main form later. However, the link doesn't seem to be working correctly. It takes me to a default jotform page that says that I don't have any forms.

    I'm getting this problem when I use my phone, but I have had other users also test from their phone and the same issue occurs.

    When I try to recreate the issue from my computer, it seems to work, but I'm able to edit the form (not just enter info). Not sure if this is because my computer has all the jotform login info saved.

    I need to know if this is an issue just mobile devices, or computers, or both.

    the link to the first form is:

    the link to the second form is:

    https://www.jotform.com/build/72604562988165?session={email}

     

    https://form.jotform.com/72815118488161https://form.jotform.com/72815118488161https://form.jotform.com/72815118488161

  • Profile Image
    Mike
    Answered on October 29, 2017 at 12:44 PM

    Thank you for contacting us.

    The link to the second form should be without the 'build' part.

    Correct link:

    https://form.jotform.com/72604562988165?session={email}

    Please update the link on the form thank you page and the email autoresponder.

    If you need any further assistance on this, please let us know.