What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Over Quota Error

    Asked by StreetLightUSA on September 10, 2012 at 12:36 PM

    Hello,

    Our account "StreetLightUSA" is getting an "over Quota" error. I looked online and it says 1404 of 100 used this month. However, I have counted new applications this month and it only totals 91 submissions. I have attached a screen shot to show the totals. This is VERY URGENT for us to get back up as we are expecting many media requests this week. Please contact me as soon as you can.

    Thanks!

    Justin Benson

    justin@streetlightusa.org 

    Page URL:
    streetlightusa.org

    Screenshot
  • Profile Image
    JotForm Support

    Answered by EduardoMendez on September 10, 2012 at 03:13 PM

    Hello Justin, 

    There was a bug that caused some problems with the submission count last week.  The issue has now been fixed and the counts have been reset.  Let us know if you have any other issues!