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    Cannot change recipient email address

    Asked by metie on September 10, 2012 at 01:23 PM

    Hi,

    Whenever I attempt to change the recipient email address and send a test email, an old email address pops up as the recipient. I have tried multiple ways to change the recipient email; changing it on the envelope when specifing that I want to change an address, selecting the option from the "Email Notifications" menu...nothing seems to make the old address go away. Any suggestions?

    Thanks!

    Page URL:
    http://form.jotform.us/form/22528002972147

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    JotForm Support

    Answered by Deygus on September 10, 2012 at 03:32 PM

    The reason your form changes aren't taking effect is most likely because you need to make sure you go to this address: http://www.jotform.us and log into your JotForm account there since that is where youre forms are located on our servers and then edit the Email Notification and save it.

    I hope this helps but let us know if you are still having trouble.

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    JotForm Support

    Answered by NeilVicente on September 10, 2012 at 03:56 PM

    @metie

    The Test Email function found in the Compose Email screen sends only to the account owner's email. You must either do a test submit on your live form, or change your JotForm account's email address.