What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment didnt go thru on submission

    Asked by BaitMeTreats on January 31, 2011 at 11:01 AM

    I accidently did something on a pending submission and now its no longer pending and the payment isnt in our Paypal account either. Help - what did I do?


    Thanks!! Lynn

    Bait Me Treats

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    Answered by BaitMeTreats on January 31, 2011 at 01:03 PM


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    JotForm Founder

    Answered by aytekin on February 01, 2011 at 06:17 AM

    You can either delete a pending submission or complete it. If you delete it, it will be removed from the list. You cannot get it back. 

    If you clicked on Complete, then you should see it on the Submissions page.