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RecoveryCareAsked on March 13, 2024 at 6:54 PM
We'd like to remove Captcha from our form submissions. Many of our customers are not the Captcha since it occurs after the [Submit] button is clicked.
Thank you for your help.
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Mafe_M JotForm SupportReplied on March 13, 2024 at 7:10 PM
Hi RecoveryCare,
Thank you for reaching out to Jotform Support. Unfortunately, the Captcha feature is not generated by Jotform unless manually added as a Basic element to your form. This is being added by Google as an extra layer of security if the forms are being submitted from the same IP Address frequently. Please note that the Captcha system decreases the likelihood of spam submissions being sent to your form. I would like to inform you that reCAPTCHA can not be removed as it serves security purposes.
To remove the Captcha feature, we can whitelist your form or account. Please confirm if you want to proceed.
Once we hear back from you, we'll be able to help you with this.
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RecoveryCareReplied on March 21, 2024 at 10:35 AMThank you for your response.
Yes, we would very much appreciate you whitelisting our account.
Thank you,
Drew Bourke
Co-Owner / President
Recovery Care of Columbia
Ph: (931) 548-3062
Fax: (615) 628-1428
Email: drew@recoverycarecolumbia.com
Web: www.recoverycarecolumbia.com
*WARNING: CONFIDENTIALITY NOTICE* - The information enclosed with this
transmission are the private, confidential property of the sender, and the
material is privileged communication intended solely for the individual
indicated. If you are not the intended recipient, you are notified that any
review, disclosure, copying, distribution, or the taking of any other
action relevant to the contents of this transmission are strictly
prohibited. If you have received this transmission in error, please notify
us immediately at (615) 861-1646 or recoverycarecolumbia@gmail.com.
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Sidharth JotForm SupportReplied on March 21, 2024 at 10:49 AM
Hi Drew,
Thanks for getting back to us. Your account has been whitelisted, which means that you won't be asked to fill in any captcha forms when submitting the form.
Reach out again if you have any other questions.