Adobe sign issue on iPhones

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    Cards12783
    Asked on October 31, 2017 at 11:18 PM

    hi,

    ive written about this before and I believe you were going to reach out to Adobe Sign about the issue. When merchants try doing the Adobe sign on an iPhone when filling out their name it leaves the signing and it looks like it's not working and merchants quit thinking it's not working. They actually can keep typing and hit ok on phone and goes back to the esign but there is no way for them to know that. How can we get this fixed?

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    Nik_C
    Answered on November 01, 2017 at 04:10 AM

    I was actually working on your other thread: https://www.jotform.com/answers/1261882 and we didn't receive any response there.

    I had one form created where I wasn't able to replicate this issue: https://form.jotformpro.com/72731991851969

    Could you please check and let us know how it worked for you?

    Thank you!