What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I edit my form?

    Asked by on January 31, 2011 at 03:40 PM

    I have gone to "My Forms", and can see the form in the list.  However, every time I click on "Edit" the form builder defaults to a new form, and I get the new form pop up video tutorial.  There doesn't appear to be any way to edit the saved information.  This is soooo frustrating.  Any suggestions would be appreciated.

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    JotForm Support

    Answered by abajan on January 31, 2011 at 08:11 PM

    That sounds awfully strange to me. Are you using any particular browser or is it happening with all of them? To which edit link in the "My Forms" window are you referring? Do you mean those listed at the bottom right of the screen or in the main canvas area? (see screenshot)

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    JotForm Founder

    Answered by aytekin on February 01, 2011 at 06:45 AM

    It sounds like your browser cookies are disabled. 

    Another possible reason might be the domain name. Can you make sure the domain name on My Forms page and when you edit the form is exactly same. For example, if you are on jotform.com on My Forms page and somehow you go to www.jotform.com, the jotform.com cookies cannot be seen on the www.jotform.com domain name.