My forms are not updating.

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    revadigital
    Asked on September 10, 2012 at 06:36 PM

    I have more than a dozen forms on my site that I have updated via JotForm but the updates are not reflected on the site. I had jumped on another user's topic earlier but decided to open my own topic for this issue. I have too many forms to have to create a new one each time I have to make a change. When will this be fixed?

    I'm including one example, but this issue is impacting all forms that I have created or updated over the past two days.

  • Profile Image
    Deygus
    Answered on September 10, 2012 at 06:54 PM

    Try logging into your JotForm Account via this url where your forms are associated at: http://www.jotform.us/ and making the updates there followed by saving it to see if that will update your forms.

    Also, make sure the url that you have embedded into your websites sourcecode matches the form and is changed from:

    FROM:

    http://www.jotform.com/22524875328156

    TO:

    http://www.jotform.us/form/22524875328156

    If you are in need of further help feel free to ask us so that we can help you more.

  • Profile Image
    revadigital
    Answered on September 10, 2012 at 11:16 PM

    That didn't help.

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    idarktech
    Answered on September 10, 2012 at 11:25 PM

    @revadigital

    Please change "form" to "www" on the URL part of your form embed codes. Example:

    FROM:

    <script type="text/javascript" src="//form.jotform.us/jsform/22088125979161"></script>

    TO:

    <script type="text/javascript" src="//www.jotform.us/jsform/22088125979161"></script>

    We are aware of this delay issues and hopefully our team will be able to fixed this as quickly as possible. 

    Apologies for the inconveniences caused.