What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms are not updating.

    Asked by revadigital on September 10, 2012 at 06:36 PM

    I have more than a dozen forms on my site that I have updated via JotForm but the updates are not reflected on the site. I had jumped on another user's topic earlier but decided to open my own topic for this issue. I have too many forms to have to create a new one each time I have to make a change. When will this be fixed?

    I'm including one example, but this issue is impacting all forms that I have created or updated over the past two days.

    Page URL:
    http://www.templatetuningservice.com/services/cms/

  • Profile Image
    JotForm Support

    Answered by Deygus on September 10, 2012 at 06:54 PM

    Try logging into your JotForm Account via this url where your forms are associated at: http://www.jotform.us/ and making the updates there followed by saving it to see if that will update your forms.

    Also, make sure the url that you have embedded into your websites sourcecode matches the form and is changed from:

    FROM:

    http://www.jotform.com/22524875328156

    TO:

    http://www.jotform.us/form/22524875328156

    If you are in need of further help feel free to ask us so that we can help you more.

  • Profile Image

    Answered by revadigital on September 10, 2012 at 11:16 PM

    That didn't help.

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    JotForm Support

    Answered by idarktech on September 10, 2012 at 11:25 PM

    @revadigital

    Please change "form" to "www" on the URL part of your form embed codes. Example:

    FROM:

    <script type="text/javascript" src="//form.jotform.us/jsform/22088125979161"></script>

    TO:

    <script type="text/javascript" src="//www.jotform.us/jsform/22088125979161"></script>

    We are aware of this delay issues and hopefully our team will be able to fixed this as quickly as possible. 

    Apologies for the inconveniences caused.