- thelittlekitchenhkAsked on November 01, 2017 at 07:05 AM
I have created a form and my guests cannot receive any confirmation email after tey have submitted their order form.
They should have received a confirmation email from firstname.lastname@example.org but instead they receive nothing. Can you check that for me?? Thank you
- JotForm Supportashwin_dAnswered on November 01, 2017 at 09:36 AM
With which form you are having this issue with? The custom form URL which you have shared does seems to work. It seems you have changed your form's custom URL.
I did test your last edited form and I am able to replicate the issue you are having. The auto-responder email which I received was from email@example.com. Please check the screenshot below:
I am not sure what is causing this issue. I would suggest you to please you to delete the custom sender email firstname.lastname@example.org and see if that solves your problem. Alternatively you can also select email@example.com as sender email. Once this is done and tested, you can then switch to firstname.lastname@example.org as sender email.
The following guide should help you how to delete custom sender email in form: https://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings
Hope this helps.
Do get back to us if the issue persists.
- thelittlekitchenhkAnswered on November 03, 2017 at 10:22 AM
i deleted the sender email "email@example.com" already but still the guests who submitted the form still receive the email from firstname.lastname@example.org
- JotForm Supportashwin_dAnswered on November 03, 2017 at 10:53 AM
I'm sorry for the trouble caused to you.
I did test your form again and then auto-responder email I received was received from email@example.com. Please check the screenshot below:
I am not sure what is causing this issue. You have deleted the custom sender email firstname.lastname@example.org but still the auto-responder email is being sent from this email address.
I am reporting it to our backend team. We will get back to you as soon as we have any update from them.
- JotForm DeveloperonurAnswered on November 06, 2017 at 06:19 AM
I've tried and was able to see correct from: mail address after submission. Please see attached image:
Could you please confirm whether problem still occurs?
Waiting for your reply.