Auto-responder email is received with a different "Sender Email".

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    thelittlekitchenhk
    Asked on November 01, 2017 at 07:05 AM

    Hi.


    I have created a form and my guests cannot receive any confirmation email after tey have submitted their order form.


    They should have received a confirmation email from delights@tlk.com.hk but instead they receive nothing. Can you check that for me?? Thank you

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    thelittlekitchenhk
    Answered on November 01, 2017 at 07:23 AM

    Hi i fixed that the field code is wrong


    but another thing is that the guests keep receiving the email from calum@tlk.com.hk but its supposed to be from delights@tlk.com.hk. how can i fix that?

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    ashwin_d
    Answered on November 01, 2017 at 09:36 AM

    With which form you are having this issue with? The custom form URL which you have shared does seems to work. It seems you have changed your form's custom URL. 

    I did test your last edited form and I am able to replicate the issue you are having. The auto-responder email which I received was from calum@tlk.com.hk. Please check the screenshot below:

    1509543025seder.png

    I am not sure what is causing this issue. I would suggest you to please you to delete the custom sender email calum@tlk.com.hk and see if that solves your problem. Alternatively you can also select noreply@jotform.com as sender email. Once this is done and tested, you can then switch to delights@tlk.com.hk as sender email.

    The following guide should help you how to delete custom sender email in form:  https://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings

    Hope this helps.

    Do get back to us if the issue persists.

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    thelittlekitchenhk
    Answered on November 03, 2017 at 10:22 AM

    i deleted the sender email "calum@tlk.com.hk" already but still the guests who submitted the form still receive the email from calum@tlk.com.hk

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    ashwin_d
    Answered on November 03, 2017 at 10:53 AM

    I'm sorry for the trouble caused to you. 

    I did test your form again and then auto-responder email I received was received from calum@tlk.com.hk. Please check the screenshot below:

    1509720275senderEmail-1.png


    I am not sure what is causing this issue. You have deleted the custom sender email calum@tlk.com.hk but still the auto-responder email is being sent from this email address.

    I am reporting it to our backend team. We will get back to you as soon as we have any update from them.

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    onur
    Answered on November 06, 2017 at 06:19 AM

    Hello, 

    I've tried and was able to see correct from: mail address after submission. Please see attached image: 

    1509967109Screen Shot 2017-11-06 at 2.17

    Could you please confirm whether problem still occurs?


    Waiting for your reply.

    Regards.