Advance Designer is empty when loading the form

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    afckredieten
    Asked on November 01, 2017 at 03:53 PM

    Hello,


    There is a problem, this form doesn't open in "advanced designer", ik cleared cahe in my settings, i tried it in edge, firefox and chrome, i've got a 200Mbs/sec internet line so theire is no problem. I know that the form has some big dropdowns with a lot of data. And these dropdowns are cloned a couple of times in the form.

    The advanced designer opens, but stays empty, i've taken a screenshot, even after a couple of minutes theire is still no change, neither with a refresh or clearing the cache of the browser

    Can you help me so that i can open the advanced designer

    https://form.jotformeu.com/63502082205343

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    jonathan
    Answered on November 01, 2017 at 06:26 PM

    I was able to encounter the issue and see other problem with your form as well.


    We apologize for any inconvenience caused. I will submit a report to the higher team support so they can investigate as well.

    We will let you know once issue fixed.



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    afckredieten
    Answered on November 03, 2017 at 05:30 AM

    Hello?

    I'm still waiting a response, i need this form to go live as soon as possible, i only needed to make some CSS adjustments, i hoped to go live the First of november. So please can you ask the higher support team to get back at me with a response/solution

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    Jim_R
    Answered on November 03, 2017 at 06:07 AM

    Hello @afckredieten - We don't have any updates yet but I'm seeing your thread is already assigned to one of our developers. As promised, we'll keep you apprised on this same thread for any updates we get from the concerned team. Thanks in advance for your patience and cooperation.

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    asil
    Answered on November 07, 2017 at 09:04 AM

    Problem has been fixed both for your form and its advanced designer. Thank you.

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    afckredieten
    Answered on November 07, 2017 at 11:01 AM

    Hello,


    Thanks i'll give it a spin, thanks for the assistance