- amiley1021Asked on November 01, 2017 at 05:32 PM
When some users ( not all ) click on my jotform, they are getting an error message and it will not load. I've attached a screenshot. Other users, are able to open it fine. The name of my form is Group Information Form. I've attached a link to it. Please advise. We use this every day. It has been working fine for a long time, and not i'm having issues with it.
- JotForm SupportJanAnswered on November 01, 2017 at 08:39 PM
Upon checking, I can verify that your form is working properly. I have tried it with Google Chrome and Mozilla Firefox. Here's a screenshot:
I have cleared your form cache so that your forms will be refreshed from our server.
If you are still experiencing the problem, please let us know. Thank you.