Getting an Error message when clicking on my form

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    amiley1021
    Asked on November 01, 2017 at 05:32 PM

    When some users ( not all ) click on my jotform, they are getting an error message and it will not load. I've attached a screenshot. Other users, are able to open it fine. The name of my form is Group Information Form. I've attached a link to it. Please advise. We use this every day. It has been working fine for a long time, and not i'm having issues with it. 


    https://form.jotform.com/71345024678155undefinedundefined

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    Jan
    Answered on November 01, 2017 at 08:39 PM

    Upon checking, I can verify that your form is working properly. I have tried it with Google Chrome and Mozilla Firefox. Here's a screenshot:

    150958300711-02-sad3q.png

    I have cleared your form cache so that your forms will be refreshed from our server.

    If you are still experiencing the problem, please let us know. Thank you.