- djlaubeAsked on September 10, 2012 at 11:48 PM
I've been having issues with emails coming through after a jotform was submitted. It doesnt happen all the time, but happens enough to where I have to keep an eye on what's been submitted via JotForm Submission list. I sent through 5 test forms and only 1 made it. From JotForm, I forwarded the form to the same email address and it worked just fine. All of my forwards work just fine, its just when the form is completed and submitted. When I chatted with a support person, they state that they confirm that the form has been sent (but I never received it) - I have reviewed all my forms and it has only recently become a problem. my first 100 or so forms were perfect...but now, I drop 4 out of 5.
- JotForm SupportNeilVicenteAnswered on September 11, 2012 at 01:53 AM
Have you checked your SPAM folder for the said emails?
If you can't find them there, can you please tell us which particular form/s and email/s are involved in this issue?
Additionally, you may want to add our mail servers' IPs to your whitelist.
- djlaubeAnswered on September 28, 2012 at 08:27 PM
So nothing in SPAM and added the mail server ip's to our whitelist...
Still have issues where emails are not being sent... 2 this week. I can forward from the submissions section and it works every time, its just when someone completes a form and hits submit. Thoughts?
- JotForm SupportEduardoMendezAnswered on September 28, 2012 at 08:53 PM
Can you please share with us the URLs of the forms that you are having this issues with?
We would be glad to look into it for you!
- djlaubeAnswered on October 01, 2012 at 09:40 AM
- JotForm SupportliyamAnswered on October 01, 2012 at 09:52 AM
Hello djlaube. I did not find any errors on the email logs on the notifications sent. Sincre you're using the email address firstname.lastname@example.org as your sender email address, can you replace it with the customer email address field instead?
Please let us know of your updates.