Email notification dont always come through

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    djlaube
    Asked on September 10, 2012 at 11:48 PM

    I've been having issues with emails coming through after a jotform was submitted.  It doesnt happen all the time, but happens enough to where I have to keep an eye on what's been submitted via JotForm Submission list.  I sent through 5 test forms and only 1 made it.  From JotForm, I forwarded the form to the same email address and it worked just fine.  All of my forwards work just fine, its just when the form is completed and submitted.  When I chatted with a support person, they state that they confirm that the form has been sent (but I never received it) - I have reviewed all my forms and it has only recently become a problem.  my first 100 or so forms were perfect...but now, I drop 4 out of 5. 

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    NeilVicente
    Answered on September 11, 2012 at 01:53 AM

    Have you checked your SPAM folder for the said emails?

    If you can't find them there, can you please tell us which particular form/s and email/s are involved in this issue?

    Additionally, you may want to add our mail servers' IPs to your whitelist.

    Thanks!

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    djlaube
    Answered on September 28, 2012 at 08:27 PM

    So nothing in SPAM and added the mail server ip's to our whitelist...

     

    Still have issues where emails are not being sent... 2 this week.  I can forward from the submissions section and it works every time, its just when someone completes a form and hits submit.  Thoughts?

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    EduardoMendez
    Answered on September 28, 2012 at 08:53 PM

    @djlaube

    Can you please share with us the URLs of the forms that you are having this issues with?

    We would be glad to look into it for you!

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    djlaube
    Answered on October 01, 2012 at 09:40 AM

    http://support.lewan.com/lpssow/

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    liyam
    Answered on October 01, 2012 at 09:52 AM

    Hello djlaube. I did not find any errors on the email logs on the notifications sent. Sincre you're using the email address noreply@jotform.com as your sender email address, can you replace it with the customer email address field instead?

    Please let us know of your updates.

    Thanks.