Email notification dont always come through

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    Asked on September 10, 2012 at 11:48 PM

    I've been having issues with emails coming through after a jotform was submitted.  It doesnt happen all the time, but happens enough to where I have to keep an eye on what's been submitted via JotForm Submission list.  I sent through 5 test forms and only 1 made it.  From JotForm, I forwarded the form to the same email address and it worked just fine.  All of my forwards work just fine, its just when the form is completed and submitted.  When I chatted with a support person, they state that they confirm that the form has been sent (but I never received it) - I have reviewed all my forms and it has only recently become a problem.  my first 100 or so forms were perfect...but now, I drop 4 out of 5. 

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    Answered on September 11, 2012 at 01:53 AM

    Have you checked your SPAM folder for the said emails?

    If you can't find them there, can you please tell us which particular form/s and email/s are involved in this issue?

    Additionally, you may want to add our mail servers' IPs to your whitelist.


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    Answered on September 28, 2012 at 08:27 PM

    So nothing in SPAM and added the mail server ip's to our whitelist...


    Still have issues where emails are not being sent... 2 this week.  I can forward from the submissions section and it works every time, its just when someone completes a form and hits submit.  Thoughts?

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    Answered on September 28, 2012 at 08:53 PM


    Can you please share with us the URLs of the forms that you are having this issues with?

    We would be glad to look into it for you!

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    Answered on October 01, 2012 at 09:40 AM

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    Answered on October 01, 2012 at 09:52 AM

    Hello djlaube. I did not find any errors on the email logs on the notifications sent. Sincre you're using the email address as your sender email address, can you replace it with the customer email address field instead?

    Please let us know of your updates.