Submission Limits questions

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    jaycw7
    Asked on September 11, 2012 at 12:13 AM

    Hi guys

    Sorry to keep drilling you with questions about this but it is very important for what we are using the forms for.

     

    1) You guys have reactivated the submissions limit option right on the form building interface.  I will be using many of my forms for collecting payment through Pay Pal but I need to have a strict submission limit because we are selling a very limited amount of products.  I am wanting to be absolutely certain than when I apply the submission limit to a form that it will disable upon reaching that set number and that that set number will only count successful payments through PayPal.  It was suggested to me before to apply a unique ID to a form and create a condition that when it hits a certain number, the submission field gets hidden.  The probem we found with this method was that if there were incomplete payments, they would still cause that unique ID number to go up a number for the next person submitting the form.  Basically, a submission was not registered ONLY upon successful payment.  Say the limit I wanted on there was 20.  Well if there were 20 incomplete payments, then the form would shut off.  So I am wanting to know with absolute certainty that the submission limits option will solve this or not.

     

    2) Lets say we made 20 products available for purchase and we applied the limit to the form (either through the dashboard option or the RSS Report/PHP file method).  I might want to make another 20 of that product available again.  Instead of creating a whole new form, can I just go back and increase the limit from 20-40?

     

    Thanks you guys rock.  Best support forum in the world, bar-none.

  • Profile Image
    fxr
    Answered on September 11, 2012 at 03:17 AM

    The simple answer answer to your questions is 1, yes & 2, yes. 

    May I suggest doing some tests with forms with submission limits by creating items that cost $0.01 ? I think spending a couple bucks to ensure you have confidence in the mechanism will be worth it.

    Please let us know if you run into any problems during your tests.

    Thanks. 

  • Profile Image
    gulfam
    Answered on September 24, 2012 at 08:04 PM

    About 2): The issue of incomplete payments would still remain there, do you guys have a mechanism of incorporating the paypal form inside your form? or rendering the paypal functionality by using some API from paypal? 

  • Profile Image
    NeilVicente
    Answered on September 24, 2012 at 08:13 PM

    @gulfam

    Incomplete payments are not counted as submissions, unless you manually complete them. Therefore, it should not affect the Limit Submissions feature's accuracy.

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    gulfam
    Answered on September 25, 2012 at 07:19 PM

    If i am using paypal, how would you make sure if a payment is successful or not ? 

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    NeilVicente
    Answered on September 25, 2012 at 07:22 PM

    @gulfam

    If you receive a notification email for the submission, that means the payment was sucessful. Furthermore, the submission will be dumped onto the submissions page.

    On the other hand, unsuccessful payments will be sent to the Incomplete Payments folder.

  • Profile Image
    gulfam
    Answered on September 25, 2012 at 07:28 PM

    So what you want to say is the limit submission is not a "submit" button controller but a whole script that ensures only successful payments are counted and its not counting the number of "button clicks" on submit button, right?

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    NeilVicente
    Answered on September 25, 2012 at 07:29 PM

    That is correct.

  • Profile Image
    webminister
    Answered on October 05, 2012 at 01:19 PM

    Thanks JOTFORM for enabling the Submission Limit feature!!!!!

    When was this feature reactivated?

    Webminister

     

  • Profile Image
    NeilVicente
    Answered on October 05, 2012 at 01:50 PM

    @webminister

    The limit submission feature was reactivated a few weeks ago. Have you tested it so far?

    Please let us know your feedback so we would know if it needs improvement or what. We'd appreciate if you would open a new topic for it, though.

    Thanks!

  • Profile Image
    webminister
    Answered on October 05, 2012 at 02:05 PM

    Yes.. I did today... I poked around and saw that it was enabled.. I am creating 6 online registrations for Sunday that must have registration limits, so the timing is great...

    I want to make sure how it works...

    If I set the submission limit to 10, once we hit 10 completed submissions, then the form changes to "disabled" status...  If I enable the form again and set the limit to 10, it will allow 10 more submissions, eventhough the total number of completed submissions is 20... Is this correct???

  • Profile Image
    NeilVicente
    Answered on October 05, 2012 at 02:08 PM

    No, that's not how it works. The value you enter in the Limit Submission field will be used to check against the total number of submissions accumulated by your form that are not deleted yet.

    So if you received 10 submissions already, and want to allow 10 more, you will have to either increase the Limit Submission value to 20, or delete the 10 existing submissions.

  • Profile Image
    webminister
    Answered on October 05, 2012 at 02:27 PM

    Gotcha... I just tested it again with the correct procedure and all works correctly.. Have to make sure that the form is saved after the change... Looks good.. thanks for making this very important feature available once again... I'll share any feedback as I use it...

    One more question... I noticed that you have 'end date' setting too... The end date is the last date that the form will be enabled.. correct??

    Webminister

     

     

     

  • Profile Image
    moonzkie
    Answered on October 05, 2012 at 02:36 PM

    Hi,

    If you are referring to this Expire date (end date), then that would be a yes. Although, it will be upto you if you wanna set it up.

    Thank you.