How can I edit submissions?

  • ArnoldClassicAustralia
    Asked on November 1, 2017 at 8:41 PM

    Hi,
    I want to be able to change the selected products on my form after they have been paid for. How do I do this?

  • Support_Management Jotform Support
    Replied on November 2, 2017 at 3:13 AM

    You can edit your submissions through your SUBMISSIONS PAGE.

    Complete guide: How-to-Edit-Submissions-Made-on-Your-Forms

    Also, if you need to look for a specific submission, you can search for it through the same page using the SEARCH BAR at the bottom.

    Related guide: How-to-Search-a-Submission-from-the-Submissions-Page 

  • ArnoldClassicAustralia
    Replied on November 2, 2017 at 7:02 PM

    Thanks, I know how to do this, but it won't let me change the product selected?

  • David JotForm Support Manager
    Replied on November 2, 2017 at 9:42 PM

    Products can not be change, as that would need to process another payment, and it is not possible to process two payments from the same submission.