Transferring Account

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    CRYP
    Asked on November 02, 2017 at 02:36 PM

    Hi, 


    I set up this account for my non-profit client. I would like to change the account email and billing info to them as well as get them the non-profit 50% discount. 

    Can I do that? Or do I need to start from scratch? 

    If I can transfer how do I get them started for the non-profit discount?

    Thanks

    Mina

  • Profile Image
    Kevin_G
    Answered on November 02, 2017 at 03:07 PM

    Please note that all your account information can be changed on the settings page: https://www.jotform.com/myaccount/ 

    If you want to change the username, then you will need to provide us at least 3 possible usernames you would like to use and will change it to the first one available. 

    I can also see your account CRYP has already an active subscription; however, you can still apply to the non-profit discount and we can help you switching from the current subscription to the one with the discounted rate. 

    Please apply to the non-profit discount here: https://www.jotform.com/nonprofit/pricing 

    We will get back to you as soon as possible with a resolution about it. 

    If you have questions, let us know.