• Profile Image
    Asked on September 11, 2012 at 08:57 AM

    I know that the 2 addresses are supposed to produce the same results, but today, they do not.

    I updated my form at, but my website points to

    What changed recently?



  • Profile Image
    Answered on September 11, 2012 at 09:25 AM

    Hi David, is the domain assigned for Premium users since you have upgraded the account the forms will be using the url. Please get the new embed code and update the sites where the forms were added.

    Thank you for using JotForm!


  • Profile Image
    Answered on September 11, 2012 at 11:13 AM

    On the contrary, my updated form is visible at and NOT at

    A few months back, we were all told that the two domains were equivalent to each other.

    Am I the only one experiencing this problem?

  • Profile Image
    Answered on September 11, 2012 at 01:09 PM

    The answer to that is both, they are and yet they aren't.

    They are because JotForm uses several different domains that are each associated to different servers which trickles down to our members depending on their account type and such. The reason for us having so many is due to the load which is required to handle largescale customerbases versus the typical one and with as many customers as JotForm has, something like that would simply crash.

    They aren't because if you've upgraded usually that is the reason why your forms end up with the mentioned problems because you need to change it to the suggested url when an error pops up and that should be re-embedded into the sourcecoding on the website that your forms are shown on.

    As a result of this usually it is best to log into the same domain that your forms are associated with otherwise if you make changes and save it, it most likely will not show up and leave you wondering why it didn't work.