Coupon code applied in form but Paypal checkout page does not display the discounted amount.

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    kobailey
    Asked on November 02, 2017 at 10:40 PM

    Hi!

    I made a form for a book order and have a coupon code I told local people to use to get free shipping and it's not working, even when people type it in all lowercase/all caps. I need to see what's up with that and get that fixed asap because a lot of my customers are being over-charged.

    Thanks!


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    ashwin_d
    Answered on November 03, 2017 at 03:31 AM

    I did check your form and you seems you have used one coupon code with coupon limit by use count "1". I did test your form and I was able to apply coupon successfully. Please check the screenshot below:

    1509694179couponApplied.gif


    Have you embedded your form in any webpage where you are having this issue with? Please share the webpage URL and we will take a look.

    We will wait for your response.

  • Profile Image
    kobailey
    Answered on November 03, 2017 at 10:43 AM
    Yes, the coupon code is able to be applied when people put it in, but it's
    still charging them the shipping when they hit submit.
    ...
  • Profile Image
    ashwin_d
    Answered on November 03, 2017 at 11:10 AM

    Thank you for explaining the issue in detail. I will test the issue and get back to you on this soon.

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    ashwin_d
    Answered on November 03, 2017 at 11:40 AM

    I did test your form and I am able to replicate the issue you are having. I was able to apply the coupon code in your form but when the form was submitted, the PayPal checkout page did not display the coupon discount. Please check the screenshot below:

    1509723262couponCode1.gif

    I am reporting it to our backend team. We will get back to you as soon as we have any update from them.

  • Profile Image
    kobailey
    Answered on November 03, 2017 at 12:43 PM
    Thank you so much! I appreciate it!
    ...
  • Profile Image
    NeilVicente
    Answered on November 07, 2017 at 05:27 PM

    Hi there,

    Your coupon is in fact already expired, but the form was erroneously not displaying it after your customer has clicked the "Apply Coupon" button.

    15100936641289259_1.png

    We have fixed the coupon validation issue, so the form will now properly say that the coupon entered is expired.

    However, your coupon is still expired, so you will need to change your coupon usage limit.

    15100934991289259_2.png

    You can change the limit to None if you don't want this coupon to expire.

    Hope this helps you.

    Regards,

  • Profile Image
    kobailey
    Answered on November 08, 2017 at 09:43 PM
    Got it. Thanks so much for the help!
    ...