Captcha widget error on form

  • anniearmenian
    Asked on November 5, 2017 at 6:19 PM

    Hi there,

    We're receiving an error from captcha on this form https://form.jotform.com/62776949472979

    I've tested it on Captcha's external site and it's working fine- is there a problem with the widget? 

    Jotform Thread 1290711 Screenshot
  • Chriistian Jotform Support
    Replied on November 6, 2017 at 2:39 AM

    I checked your form (https://form.jotform.com/62776949472979) but there is no captcha field on it. Perhaps you have removed it when you post your concern in this thread? Are you still encountering the issue on your end? 

    I did a test on your form ( please ignore my test submission) and I was able to submit it without issues.

    15099539242017 11 06 1537 Screenshot 10

    If you still have concerns or need further assistance, please let us know.

  • anniearmenian
    Replied on November 6, 2017 at 5:07 PM

    Hi Christian,

    Yes, we ended up removing the widget from the form as it was for internal use only.

  • John_Benson
    Replied on November 6, 2017 at 8:33 PM

    Thank you for updating us. 

    It looks like you're using the Google reCaptcha widget. Please try using the default Captcha field and see if the issue still persists. Here's a guide: https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field