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anniearmenianAsked on November 5, 2017 at 6:19 PM
Hi there,
We're receiving an error from captcha on this form https://form.jotform.com/62776949472979
I've tested it on Captcha's external site and it's working fine- is there a problem with the widget?
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Chriistian Jotform SupportReplied on November 6, 2017 at 2:39 AM
I checked your form (https://form.jotform.com/62776949472979) but there is no captcha field on it. Perhaps you have removed it when you post your concern in this thread? Are you still encountering the issue on your end?
I did a test on your form ( please ignore my test submission) and I was able to submit it without issues.
If you still have concerns or need further assistance, please let us know.
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anniearmenianReplied on November 6, 2017 at 5:07 PM
Hi Christian,
Yes, we ended up removing the widget from the form as it was for internal use only.
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John_BensonReplied on November 6, 2017 at 8:33 PM
Thank you for updating us.
It looks like you're using the Google reCaptcha widget. Please try using the default Captcha field and see if the issue still persists. Here's a guide: https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field