Captcha widget error on form

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    anniearmenian
    Asked on November 05, 2017 at 06:19 PM

    Hi there,

    We're receiving an error from captcha on this form https://form.jotform.com/62776949472979

    I've tested it on Captcha's external site and it's working fine- is there a problem with the widget? 

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    Chriistian
    Answered on November 06, 2017 at 02:39 AM

    I checked your form (https://form.jotform.com/62776949472979) but there is no captcha field on it. Perhaps you have removed it when you post your concern in this thread? Are you still encountering the issue on your end? 

    I did a test on your form ( please ignore my test submission) and I was able to submit it without issues.

    15099539242017-11-06_1537.png

    If you still have concerns or need further assistance, please let us know.

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    anniearmenian
    Answered on November 06, 2017 at 05:07 PM

    Hi Christian,

    Yes, we ended up removing the widget from the form as it was for internal use only.

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    John_Benson
    Answered on November 06, 2017 at 08:33 PM

    Thank you for updating us. 

    It looks like you're using the Google reCaptcha widget. Please try using the default Captcha field and see if the issue still persists. Here's a guide: https://www.jotform.com/help/205-How-to-Add-a-Captcha-Field