Stripe Integration error: Form gives error with page breaks

jfreemom
Asked on November 05, 2017 at 06:54 PM

We are having an error pop up every time someone tries to register for our conference through the form. There are no limits on the characters for the input field, only the field size which is set to 50 characters.

Furthermore, we are not able to add Stripe back to the form because I keep getting a User email must match error. I have never seen that before and we have been able to add different Stripe accounts to our forms. Please advise ASAP as we are in our early bird registration period and have had several complaints already.

http://d.pr/i/gfeHA8

Thanks,

Jamain

Page URL:
http://panehmime.org/d4h-registration/
JotForm Support

candy
Answered on November 06, 2017 at 03:26 AM

Dear Jamain,

We are sorry for the inconvenience you have.

I have cloned your form named "D4H 2018 REGISTRATION" on my side in order to test Stripe Integration. I have used our test credentials and received the following error after submitting the form:

I have seen that there are some errors in our Stripe integration with page breaks. When I have deleted the page breaks, the integration has worked successfully as you can see the screencast below:

I have forwarded this issue to our software development team in order to investigate and fix it. We are going to inform you as soon as the issue will be fixed.

Until the issue is going to be fixed, you can consider using the form without page breaks as a short workaround.

Thank you very much for reporting the error to us.