New Form Layout: Lightbox opens empty

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    Asked on November 06, 2017 at 06:36 AM

    i think we could get round this issue by using a lightbox instead of iframe.

    I have tried to do this but when the lightbox opens it has no form in it. 


    Any ideas?

  • Profile Image
    Answered on November 06, 2017 at 06:51 AM

    I have cloned your form named "Free Website Order 2017" on my side in order to test it. I could test in preview mode. I couldn't see any issue with the Lightbox opening as you can see the example screenshot below:

    1509968839Screen Shot 2017-11-06 at 2.47

    You can find detailed information at the following guide: 

    Please try to embed it in your website and let us know if you have any issue. So that, we can investigate it.

    Thanks in advance.

  • Profile Image
    Answered on November 06, 2017 at 07:44 AM


    I have cloned the form and got it working on a website but need the following code adapting please:

    1. At the moment the link "Click to Order your FREE website" appears on the left of the page - could this be centered please?

    2. Could the same text be hanged to H1 please?

    <script src="" type="text/javascript"> var JFL_73092732722354 = new JotformFeedback({ formId: '73092732722354', base: '', windowTitle: 'Click to Order Your FREE Website', background: '#f5a623', fontColor: '#000000', type: '2', height: 1000, width: 700, openOnLoad: false }); </script> <a class="btn lightbox-73092732722354" style="margin-top: 16px"> Free Website Order-2-2017 </a>

    Thank you

  • Profile Image
    Answered on November 06, 2017 at 09:38 AM

    Could you please give us the full URL that you have embedded your lightbox form in? I am not able to find the "Click to Order your FREE website" button currently as seen below:


    Please be informed in advance that, you are not able to inject additional CSS codes to the form in the new form layout.

    Waiting for the URL in order to assist better.