I have updated my payment method twice. Old account keeps getting charged.

  • nubability_athletics
    Asked on November 6, 2017 at 9:16 AM
  • Ashwin JotForm Support
    Replied on November 6, 2017 at 10:56 AM

    I'm sorry for the trouble caused to you. 

    It seems you have duplicate bronze monthly subscription plan. One of my colleague have already taken care of this issue and requested our billing team to cancel and process the refund for your duplicate subscription payment.

    There is no action required from your end. Do get back to us if your account is downgrade but do not upgrade your account again.