Submit button is not working on embedded form

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    idealnutritionsofla
    Asked on November 06, 2017 at 09:30 PM

    HI


    SUBMIT BUTTON ON THE FORM "CLONE OF 11/5/17 MENU" IS NOT WORKING ON CERTAIN BROWERS. CLIENTS USING CHROME BROWSERS OR IPHONE ARE NOT ABLE TO SUBMIT. WHEN SUBMIT BUTTON IS CLICKED IT JUST SAYS "PLEASE WAIT". I NEED THIS FIXED AS MY BUSINES DEPENDS ON THIS FORM. THANK YOU

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    BJoanna
    Answered on November 07, 2017 at 03:50 AM

    I tested your form using Google Chrome, but I was not able to replicate the issue you report. The form was submitted successfully and I was redirected to the Thank You page. 

     1510043530ty.JPG

    One of my colleagues tested you embedded form on iPhone and he was able to replicate the issue. However, the form is working properly if the direct link is used. 

    Please remove the script part of the iFrame code to see if that will resolve the issue. Use only this part of the iFrame code:

    <iframe

          id="JotFormIFrame-73077676375166"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/73077676375166"

          frameborder="0"

          style="width: 1px;

          min-width: 100%;

          height:13771px;

          border:none;"

          scrolling="no">

        </iframe>

    Hope this helps to solve the issue. 

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    idealnutritionsofla
    Answered on November 07, 2017 at 11:35 AM

    It still doesn't work. Now the form calculations stopped working also...

  • Profile Image
    idealnutritionsofla
    Answered on November 07, 2017 at 12:35 PM

    Jotform, its been close to an hour and i've gotten no response from anyone. I am losing clients due to this form issue. Form is not submitting and the calculations are not working. Need help ASAP please.

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    BJoanna
    Answered on November 07, 2017 at 01:34 PM

    The issue you reported on this thread https://www.jotform.com/answers/1292388 is now resolved. 

    I successfully submitted your embedded form. 

    1510079569ty.JPG

  • Profile Image
    idealnutritionsofla
    Answered on November 07, 2017 at 05:13 PM

    the submit button is not working on chrome browser now 

  • Profile Image
    Marvih
    Answered on November 07, 2017 at 06:18 PM

    I have tested your form on my chrome browser just now and It was successfully submitted.

    1510096637453.gif

    Can you try clearing your chrome browser's cache by following the guide on this link http://www.refreshyourcache.com/en/home/ .

    Let us know how it goes. And if you can take a screenshot of the error that would be great.

  • Profile Image
    idealnutritionsofla
    Answered on November 07, 2017 at 06:26 PM

    I will thank you. The error has been occurring to some of my clients using their chrome browser. I will reply this this message later if clients are unable to submit. Thanks

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    Marvih
    Answered on November 07, 2017 at 07:42 PM

    No problem we are glad to help you.

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    idealnutritionsofla
    Answered on November 08, 2017 at 09:46 AM

    The problem has started again, the form did not work on a Chrome browser and i just tried on my Iphone, using the safari browser and it did not submit. It says please wait when clicked and doesn't do anything.1510152367image1 (4).PNG

  • Profile Image
    BJoanna
    Answered on November 08, 2017 at 11:06 AM

    The form is working on my end in Google Chrome. Which OS are you using?

    Regarding the iPhone issue - I saw that you did not remove the iFreme part of the embed code like I previously suggested. Please remove the script part of the iFrame embed code and leave only the iFrame part of the code to see if that will resolve your issue. Use only this part of the code:

    <iframe

          id="JotFormIFrame-73077676375166"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/73077676375166"

          frameborder="0"

          style="width: 1px;

          min-width: 100%;

          height:13771px;

          border:none;"

          scrolling="no">

     </iframe>

  • Profile Image
    idealnutritionsofla
    Answered on November 08, 2017 at 11:15 AM

    Just removed the script and it still does not work on safari. IOS 10.3.3 .... I need this fixed as soon as possible or lets try to find an alternative. My business depends on this form to receive orders and its been three days with this same problem. 


    1510157697SAFARI BROWER.png

  • Profile Image
    idealnutritionsofla
    Answered on November 08, 2017 at 12:06 PM

    Guys, i am losing business due to this issue with jotform. It has been three days with this problem and no one seems to have an answer. It is taking too long to receive a response on this problem.

    I am not very happy right now. If this issue is not resolved today I will be canceling my pro account with jotform and I will be letting everyone know about this problem. I know many business owners that i've refered to jotform and they will not be happy when they hear about my experience this week. I will also make sure to review jotform accordingly unless this issue is resolved today.

  • Profile Image
    BJoanna
    Answered on November 08, 2017 at 12:59 PM

    Sorry for the inconvenience this may caused you. 

    My colleague tested your form again on iPhone and he is also not able to submit the form. The form is also stuck on my Samsung Galaxy.

    I am not sure what is causing this issue. The standalone form is working properly. 

    Please try to embed your form with the script code to see if that will resolve the issue. 

    Adding a Form to a Web Page

    You can also try with the Lightbox form:

    How to Create a Lightbox Form


    If the form is still not working, let us know and we will report this issue to our developers. 

  • Profile Image
    idealnutritionsofla
    Answered on November 08, 2017 at 03:10 PM

    tried everything and nothing works. Problem seems to the the appointment widget. Please i need this fixed asap

  • Profile Image
    idealnutritionsofla
    Answered on November 08, 2017 at 03:24 PM

    REMOVED THE APPOINTMENT WIDGET AND IT SEEMS TO BE WORKING. CAN YOU TEST IT ON YOUR MOBILE DEVICES PLEASE

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    Marvih
    Answered on November 08, 2017 at 03:34 PM

    I tested the form just now and I can see you have removed the Appointment Widget. It is now working perfectly.


    1510172785494.png

    I have cloned your form and added "Gift Registry" widget which works similar to "Appointment Slots". You may try using that and embed it to your website so we can test and see if it works.

    1510173176495.png

    This is the cloned form with "Gift Registry" widget.