I cannot access my forms as I get an error message that says Website is not accessable

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    Asked on November 07, 2017 at 02:47 AM

    Hi Guys,

    I have an issue and I think it could be on your end.

    I cannot access my forms as the error message reads: Website is not accessable. Check your Internet settings. 

    My internet is working like a charm, and the forms worked yesterday as well.

    Please advise.

    Example: https://form.jotformeu.com/72742863897373



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    Answered on November 07, 2017 at 08:14 AM

    We do not have any issue today, and the error says something related to your internet settings. Are you still unable to access your forms? If yes, please do the following troubleshooting:

    1. Clear your browser cookies for Jotform.

    2. Clear your browser cache.

    3. Flush your DNS cache (http://www.noip.com/support/knowledgebase/how-do-i-flush-my-windows-dns-cache/).

    4. Check your Firewall settings, make sure to allow Jotform.

    I hope that helps. Let us know if you need further assistance.