What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When does my monthly allocation reset?

    Asked by Bombah on September 12, 2012 at 04:11 AM

    Hi it says my form has received the full quota of submissions allowed for the month on the "free" usage

    when does the allocation reset for the next month?

    I don't believe I've had 100 submissions in the last month though.

    Page URL:
    http://bombah.com.au/Bombah_Point_eco_cottages_contact.php

  • Profile Image
    JotForm Support

    Answered by jonathan on September 12, 2012 at 04:49 AM

    Hi,

    The submission allocation for Free subscription resets every 1st date of the Month. Unfortunatelly, you had exceeded already beyond the allowed limit, this the reason your form was already disabled.

    You should not allow the form to get disabled due to overlimits, as this become permanent when the disabling happen. The system usually provide alert information when approaching the overlimit.

    The right thing to do is to immediately make the adjustment (deleting submissions or stopping form submissions), when the message warning alerted you that you are approaching the overlimit. OR if you feel that your submissions tends to exceed than the monhly limit, then you should try the Monthly paid plans. This will avoid service interuption on your end.

    Thanks.

  • Profile Image

    Answered by Bombah on September 12, 2012 at 07:28 AM

    On the 5th of this month I received the notice that we were reaching the limit. 

    We have NOT received 100 submissions in 5 days - if as you say they are reset on the 1st of the month.  We would be lucky to have received 20 submissions in that time.

    So there is no way I can get my form up and running again?

  • Profile Image
    JotForm Support

    Answered by jonathan on September 12, 2012 at 07:42 AM

    Our aplogoy for this. I seems your account was affected by the glitch a week ago when JotForm migrated servers. But we have properly resetted the submission counter now and removed the 'overlimit' status. Everything should be fine now.

    Please inform us if you require further assistance.

    Thanks.