Sub-domain form.jotformeu.com blocked by Swiss telecom

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    Pumba1987
    Asked on November 07, 2017 at 10:04 AM

    Hi dear Jotform-team

    We have an issue at the moment. We cannot open any Form we createt on iPad. It always show an error that browser cannot open a secured connection to server.

    Funny thing is that it works on laptop. I tried on iPad with Safari and Google Chrome.

    Please can you help us?


    Greetings Matthias Schärli

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    Pumba1987
    Answered on November 07, 2017 at 10:22 AM

    Here i have a screenshot from iPad, there you can see the form-adress1510068141IMG_0072.PNG and the error

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    Kevin_G
    Answered on November 07, 2017 at 11:58 AM

    Apologies for the inconveniences this may have caused to you. 

    I have been testing your form and it seems to be working on my end, I tested it using Chrome in desktop and iPad (emulator): 

    15100736651.png

    Please test your form using this link: https://www.jotform.com/form/71243706381352 

    Also, make sure that there is anything blocking the Jotform links, if possible try with incognito mode and using a different internet connection. 

    Please let us know how it goes. 

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    Pumba1987
    Answered on November 07, 2017 at 01:05 PM

    I tried like you wrote, i also tried to clear cache but the only way it works is with your link.

    Why does the other link doesn't work? When i click on "publish" it gives me always the link https://form.jotformeu.com/71243706381352


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    Nik_C
    Answered on November 07, 2017 at 02:29 PM

    The issue must be related to Swisscom, I assume that is your internet provider?

    Please confirm, anyhow, I have contacted Swisscom regarding the domain issue, so I will keep you posted once I receive an information from them.

    Thank you for your patience.

  • Profile Image
    Pumba1987
    Answered on November 08, 2017 at 01:56 AM

    Yes, Swisscom is the internet provider. Thanks for your help and keeping me updated.

     

    I forgot to say that this error only comes when you open it on mobile device (i testet with iPad and iPhone with different internet connections). If you open it on PC it works.

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    Nik_C
    Answered on November 08, 2017 at 02:38 AM

    Thank you for confirming.

    We're already in communication with Swiss telecom regarding this issue, we will keep you posted.

    In the meantime please use the main domain https://www.jotform.com/form/71243706381352 

    Thank you!

  • Profile Image
    onur
    Answered on November 13, 2017 at 01:46 AM

    Hello,

    Regarding reaching JotFrom via Swisscom, although we receive no response from Swisscom, there are some customer feedbacks that they were able to reach our eu servers using Swisscom. Could you please try again to reach Jotform eu servers? 


    https://form.jotformeu.com/xxx 

    Waiting for your reply,

    Regards. 

  • Profile Image
    Pumba1987
    Answered on November 13, 2017 at 03:17 AM

    Hi Onur

    Thanks for your information. I tried this morning with different devices and different connections and it works now.

    I will give this information to our users. In any case, i let you now.


    Thanks for help

    Greetings Matthias

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    onur
    Answered on November 13, 2017 at 03:22 AM

    Hello,

    Glad to hear that we are working smooth on Swisscom network. Feel free to contact us anytime.

    Regards.