Keep getting an error message

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    janethenry
    Asked on November 07, 2017 at 10:15 AM

    Hi! We keep getting an error message from multiple computers that our IP address is banned because of phishing. It started happening last week and continues this morning. We're blocked from our forms which we use on a regular basis and it's slowing down our progress on some very important things we need access to, like volunteer references, we're in an application period and need to process them. And volunteer retrainings, which our 1500 volunteers do on their anniversary throughout the year. 

    Please help!

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    John_Benson
    Answered on November 07, 2017 at 11:53 AM

    I checked your account and it is in good status. I checked your forms and they are working properly. 

    I whitelisted the IP Address (69.24.145.22).

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    If the issue persists, please provide the IP Address. You can check your IP Address at this link: https://www.whatismyip.com/


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    janethenry
    Answered on November 07, 2017 at 12:43 PM
    Thank you, my IP is showing as 69.24.144.22, please whitelist this one too.
    [Description: Description: cid:image001.png@01CF4DC4.DB765D90]
    Janet Henry
    Volunteer Program Support Specialist
    Family & Volunteer Services
    Nationwide Children’s Hospital
    700 Children’s Drive, Columbus, OH 43205
    Phone: (614) 722-3635
    Janet.Henry@nationwidechildrens.org
    ...
  • Profile Image
    John_Benson
    Answered on November 07, 2017 at 01:46 PM

    As per your request, I have also whitelisted the IP address (69.24.144.22).

    1510080386iprexsz.png

    I hope this helps. Let us know if you need further assistance.

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    janethenry
    Answered on November 29, 2017 at 01:43 PM
    Hello, we need this IP put on the whitelist please 69.24.145.22
    [Description: Description: cid:image001.png@01CF4DC4.DB765D90]
    Janet Henry
    Volunteer Program Support Specialist
    Family & Volunteer Services
    Nationwide Children’s Hospital
    700 Children’s Drive, Columbus, OH 43205
    Phone: (614) 722-3635
    Janet.Henry@nationwidechildrens.org
    ...
  • Profile Image
    John_Benson
    Answered on November 29, 2017 at 02:46 PM

    As per your request, I have whitelisted the IP address you provided.

    1511984729az255.png

    I hope that helps. Contact us again if you need assistance.

    Thank you.