Keep getting an error message

Hi! We keep getting an error message from multiple computers that our IP address is banned because of phishing. It started happening last week and continues this morning. We're blocked from our forms which we use on a regular basis and it's slowing down our progress on some very important things we need access to, like volunteer references, we're in an application period and need to process them. And volunteer retrainings, which our 1500 volunteers do on their anniversary throughout the year. 

Please help!

I checked your account and it is in good status. I checked your forms and they are working properly. 

I whitelisted the IP Address (69.24.145.22).

If the issue persists, please provide the IP Address. You can check your IP Address at this link: https://www.whatismyip.com/

Thank you, my IP is showing as 69.24.144.22, please whitelist this one too.
[Description: Description: cid:image001.png@01CF4DC4.DB765D90]
Janet Henry
Volunteer Program Support Specialist
Family & Volunteer Services
Nationwide Children’s Hospital
700 Children’s Drive, Columbus, OH 43205
Phone: (614) 722-3635
Janet.Henry@nationwidechildrens.org
...

As per your request, I have also whitelisted the IP address (69.24.144.22).

I hope this helps. Let us know if you need further assistance.

Hello, we need this IP put on the whitelist please 69.24.145.22
[Description: Description: cid:image001.png@01CF4DC4.DB765D90]
Janet Henry
Volunteer Program Support Specialist
Family & Volunteer Services
Nationwide Children’s Hospital
700 Children’s Drive, Columbus, OH 43205
Phone: (614) 722-3635
Janet.Henry@nationwidechildrens.org
...

As per your request, I have whitelisted the IP address you provided.

I hope that helps. Contact us again if you need assistance.

Thank you.