What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    FTP uploads

    Asked by MWSPI_Forms on September 12, 2012 at 08:48 AM

    I am having issues with configuring the FTP intergration. I have created a folder on my server specifically for the submissions.

    Now I am getting an error message and I am not sure what steps to take next.

    Any suggestions?

    I uploaded a screen shot of the error message


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    JotForm Support

    Answered by mliz on September 12, 2012 at 09:17 AM


    From the error message it looks like a problem with the folder permission, can you please login to your FTP space and change the folder permission of the folder assigned for JotForm submissions to 755. Usually this can be done by doing right click on the folder the option is displayed for the folder. For more information about file permissions click here.

    Let us know if this works.