Forms are not submitting

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    floydpr
    Asked on November 07, 2017 at 11:55 AM

    I am having an issue with not being able to submit forms. It is only on certain forms, but I am not sure how many it is affecting. I will say it is affecting several of our time card forms. I am not sure what is different about these forms. these forms have not been modified for weeks, so nothing has changed recently. I also notice that it only does not allow someone to submit when they fill it out on our website. It works find when I fill out the form outside our site using the publish link.

    We use a iframe to display them. It is an internal link, so i cannot show you how they are displayed because it is a secure intranet, but here are some links to the forms where the submit button is nor working:

    https://form.jotform.com/70726594610963

    https://form.jotform.com/61295852246966

    Here are some forms that are working fine on our website: 

    https://form.jotform.com/30063409189959

    https://form.jotform.com/21134216896959

    One thing I noticed about the forms that are not working is that they seem to be wider than the others and do not fit on the page. This was not the case always, so something possibly changed

    Can you please investigate? 

  • Profile Image
    John_Benson
    Answered on November 07, 2017 at 01:20 PM

    We apologize for the inconvenience, we did report this to our back-end team, and they have informed us that the issue has been fixed.

    I did a test submission to one of the provided forms and I was not able to replicate the issue.

    Please let us know if the issue still continues on your end. Thank you.

  • Profile Image
    floydpr
    Answered on November 07, 2017 at 02:43 PM
    It’s fixed! Thank you!
    Mark Hannah
    Internal Communications Coordinator
    Public Relations
    706.509.3253 phone | 770.905.9172 cell
    mhannah@floyd.org| www.floyd.org
    Corporate Support Center
    420 E. 2nd Ave.
    Rome, GA 30161
    ...