Can't access my account, receiving a message that says "login failed - account autosuspended"

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    Asked on November 07, 2017 at 05:09 PM

    Please can you let me know what is wrong with my account. I get the above error message when logging in and my links say they have been disabled.

    Please help!

    Many thanks,


  • Profile Image
    Answered on November 07, 2017 at 05:37 PM

    I have checked your account and found that, you are using Driver's License form field in one of your forms and this is against our terms of use.

    There are several sensitive form fields mentioned in "Phishing" section, which are prohibited to use according to our terms.

    If you are required to use such form fields, we encourage you to follow this recommendation:

    Add a sort agreement and/or an e-signature field to the form, so your customers will agree to provide their Driver's License along with personal info.

    Here are some widgets you can add to the form (signature fields): 

    You can also add this Terms of use widget (for the agreement)


    In the meantime, I have removed that field from your form and reactivated your account.

    If you have any further query, please let us know.