Can't access my account, receiving a message that says "login failed - account autosuspended"

  • SLLY_Contact
    Asked on November 7, 2017 at 5:09 PM

    Please can you let me know what is wrong with my account. I get the above error message when logging in and my links say they have been disabled.


    Please help!


    Many thanks,

    Mwila

    Jotform Thread 1293115 Screenshot
  • Sabbir
    Replied on November 7, 2017 at 5:37 PM

    I have checked your account and found that, you are using Driver's License form field in one of your forms and this is against our terms of use.

    There are several sensitive form fields mentioned in "Phishing" section, which are prohibited to use according to our terms.

    If you are required to use such form fields, we encourage you to follow this recommendation:

    Add a sort agreement and/or an e-signature field to the form, so your customers will agree to provide their Driver's License along with personal info.

    Here are some widgets you can add to the form (signature fields):

    http://widgets.jotform.com/search/signature 

    You can also add this Terms of use widget (for the agreement)

    http://widgets.jotform.com/widget/scrollable_text

     

    In the meantime, I have removed that field from your form and reactivated your account.

    If you have any further query, please let us know.