- Jennyp12Asked on November 08, 2017 at 07:25 AM
I have tried this but I just keep getting a spinning working message.
This is a re-post of a comment on How to Enable/Disable a Form
- JotForm SupportcandyAnswered on November 08, 2017 at 10:17 AM
We are sorry for the inconvenience you have.
As far as I tested on your end disabling the form named "Calculate Age", I have seen that there is an error with enabling forms back on My Forms page as seen in the following screencast below:
After I have enabled the form back in the form Settings option.
I have seen that there is an error on our side. I have forwarded this issue to our software development team in order to fix it.
Thank you very much for reporting us.
- JotForm DeveloperburakAnswered on November 15, 2017 at 08:02 AM
Sorry for the inconvenience you've had.
When i checked the situation, i see that "Calculate Age" form belongs to account alexandraparkforms(firstname.lastname@example.org) which has a Free Plan and already reached the allowed form limit. That's why you, as a subuser, can not enable that form.
You can notify the parent user to upgrade subscription plan or disable a form to make room for any other desired form.
Meanwhile we're working on a error/warning message for the subuser accounts.
Hope this helps and thanks for getting in touch.