integrated payment form is sending duplicate submissions and charging twice

  • Profile Image
    Asked on November 08, 2017 at 09:53 AM

    Hello, We have customers getting charged twice - the second charge coming in within minutes of the first. Why is this occurring?

    Form Name:  Kids First Program for Parents

    there are duplicate submissions with separate payments.

    However, there is about 4 to 5 minutes between the submissions

  • Profile Image
    Answered on November 08, 2017 at 10:39 AM

    Thank you for opening the thread. I am forwarding the issue to our backend team to investigate it further. Once we have any news in this regard, you'll be posted on this thread.

    Thank you.