My clients are having issues submitting the form as it's stuck on Please wait.. message

  • jenherem
    Asked on November 8, 2017 at 2:04 PM

    Form is stuck on "please wait" after hitting the submit button.

    https://form.jotform.com/73114702684151

  • Welvin Support Team Lead
    Replied on November 8, 2017 at 3:18 PM

    This is happening when Paypal is selected. The cause is that you left the Paypal email blank. You should add your Paypal email to the configuration.

    2017 11 09 002002002 Screenshot 10


  • idealnutritionsofla
    Replied on November 8, 2017 at 3:22 PM

    I HAD THE SAME PROBLEM, IT SEEMS TO BE A PROBLEM WITH THE APPOINTMENT SLOT WIDGET. I HAD TO REMOVE IT FROM MY FORM! GOOD LUCK

  • Welvin Support Team Lead
    Replied on November 8, 2017 at 3:41 PM

    @idealnutritionsofla;

    As far as my test is concerned, it's not. I have selected an item from the appointment slot widget in jenherem's form, and submit button is working. It's the Paypal that's causing it.