Account Suspension

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    angela.hondakal@gmail.com  
    Asked on November 09, 2017 at 12:59 AM

    Hi Jotform, 

    I just found out that my acc. at Jotform was suspended. I need the link badly since I'm using it for work. I'm a Sales Executive at Honda Cars in the Philippines. 

    Let me know how can we fix this. 

    All the best, 

    Angela De Guzman

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    BJoanna
    Answered on November 09, 2017 at 02:58 AM

    Your account was reported by our phishing detection system as suspicious of phishing activities, your forms "Auto-loan Application Form" and "Application Form for Corporate Accounts" trigered the suspsnsion. 

    Jotform implements scripts that allow us to detect real scammers, our terms are clear regarding to such type of forms. Please read the following excerpts from our Terms of Use regarding to Termination of the service and Scams

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. 

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.  

    We understand this might not be the case with your for, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, we will have to delete these forms.

    Also, you must provide us the following information:

    1. Your website.

    2.. Your corporate address

    Please send an email to support@jotform.com using your corporate address, include in the subject ATT: (BJoanna) and this support forum thread (1294501)  and briefly explain the purpose of the form.

    You can continue building similar forms in the future, but my recommendation is that you update the email address in your JotForm profile with the corporate one.

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    ashwin_d
    Answered on November 09, 2017 at 04:22 AM

    As per the validation process, you need to send us these details in an email from your corporate email address with domain *@hondakal.com 

    Please send an email to support@jotform.com using your corporate address, include in the subject ATT: (BJoanna) and this support forum thread (1294501)  and briefly explain the purpose of the form.