Unable to submit in mobile devices, iPhone or iPad

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    lisagphotography
    Asked on November 09, 2017 at 10:57 AM

    Hi, for some reason the forms I have created do not submit if they are completed on a mobile or ipad.  But they submit fine on a laptop.  I have used the direct link for the client to access but they do not work.  Is there a reason why do you know?

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    Jan
    Answered on November 09, 2017 at 12:07 PM

    Are you referring to this form (https://www.jotform.com/63405801342346)?

    I cloned the form and I was able to replicate the issue on my iPhone. The solution is to update the Terms and Conditions widget. Heres how:

    In the Form Builder, select the Terms and Conditions widget and then click the "Widget Settings" button. After that, click the "Update Widget" button.

    151024701911-10-0g5uo.png

    Hope that helps. If the issue persists, please let us know. Thank you.

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    lisagphotography
    Answered on November 09, 2017 at 12:43 PM
    That’s great, thank you it has sorted the problem.
    Lisa G Photography
    www.lisagphotography.co.uk
    ...