Unable to submit in mobile devices, iPhone or iPad

  • lisagphotography
    Asked on November 9, 2017 at 10:57 AM

    Hi, for some reason the forms I have created do not submit if they are completed on a mobile or ipad.  But they submit fine on a laptop.  I have used the direct link for the client to access but they do not work.  Is there a reason why do you know?

  • Jan
    Replied on November 9, 2017 at 12:07 PM

    Are you referring to this form (https://www.jotform.com/63405801342346)?

    I cloned the form and I was able to replicate the issue on my iPhone. The solution is to update the Terms and Conditions widget. Heres how:

    In the Form Builder, select the Terms and Conditions widget and then click the "Widget Settings" button. After that, click the "Update Widget" button.

    151024701911 10 0g5uo Screenshot 10

    Hope that helps. If the issue persists, please let us know. Thank you.

  • lisagphotography
    Replied on November 9, 2017 at 12:43 PM
    That’s great, thank you it has sorted the problem.
    Lisa G Photography
    www.lisagphotography.co.uk
    ...