Unable to submit in mobile devices, iPhone or iPad

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    Asked on November 09, 2017 at 10:57 AM

    Hi, for some reason the forms I have created do not submit if they are completed on a mobile or ipad.  But they submit fine on a laptop.  I have used the direct link for the client to access but they do not work.  Is there a reason why do you know?

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    Answered on November 09, 2017 at 12:07 PM

    Are you referring to this form (https://www.jotform.com/63405801342346)?

    I cloned the form and I was able to replicate the issue on my iPhone. The solution is to update the Terms and Conditions widget. Heres how:

    In the Form Builder, select the Terms and Conditions widget and then click the "Widget Settings" button. After that, click the "Update Widget" button.


    Hope that helps. If the issue persists, please let us know. Thank you.

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    Answered on November 09, 2017 at 12:43 PM
    That’s great, thank you it has sorted the problem.
    Lisa G Photography