Notification Email: the recipient receives an empty email even though fields are required

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    ecmdi
    Asked on November 09, 2017 at 12:01 PM

    User is filling out form and when he clicks submit the recipient gets a blank form.


    submission id


    https://www.jotform.com/edit/3860529965317138862?utm_source=emailfooter&utm_medium=email&utm_term=70955182058158&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links

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    TREVON
    Answered on November 09, 2017 at 02:15 PM

    Thank you for contacting us. I have checked the submission and I have noticed the submission went through even without some mandatory fields being filled. Kindly allow me to escalate this issue to our Level 2 support for further analysis

    Our sincere apologies for any inconveniences this may have caused.

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    ecmdi
    Answered on November 15, 2017 at 08:36 AM

    Is there an update, this happened to the same user again this morning.

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    Chriistian
    Answered on November 15, 2017 at 09:28 AM

    We have not heard from our developer yet. But your message should reach him and we will hear an update as soon as possible.

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    onur
    Answered on November 15, 2017 at 09:44 AM

    Hello,

    Sorry for this inconvenience.

    I did see the blank submission from your all submissions. Trying to replicate the issue on my side. Your conditions seem working OK. 

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    ecmdi
    Answered on November 15, 2017 at 09:45 AM

    I wondered if it was a bug in a browser but he has tried a few different ones (or so i've been told) and it still continues to happen.

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    Chriistian
    Answered on November 15, 2017 at 10:36 AM

    Our development team is further investigating this concern. We will inform you on this thread once the issue has been fixed.

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    ecmdi
    Answered on January 11, 2018 at 10:13 AM

    This happened again, twice this morning for the same user:

    3914886415314284148  Submission ID

    3914895245315827106  Submission ID


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    onur
    Answered on January 15, 2018 at 06:01 AM

    Hello,

    Investigation is ongoing. I suspect from continue form later. Is this setting essential for your users? Can we disable this for a moment to test? 

    Thanks.

  • Profile Image
    ecmdi
    Answered on January 15, 2018 at 06:34 AM

    Yes you can disable the form for a few mins. Please let me know when you do and when you turn it back on, as this form is used quite a bit.

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    onur
    Answered on January 15, 2018 at 06:56 AM

    I didn't mean disabling the form, only disabling "Continue Form Later" option. Is that OK for you?


    1516017367Screen Shot 2018-01-15 at 2.55

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    ecmdi
    Answered on January 15, 2018 at 06:57 AM

    yes sorry!

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    onur
    Answered on January 15, 2018 at 07:02 AM

    I've disabled that option. Let's keep an eye on this issue. Please let us know if you receive any submission that has missing required fields. 

    Regards.

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    ecmdi
    Answered on January 18, 2018 at 06:31 AM

    3920344795311225758


    Here's another one that was done just yesterday.

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    ashwin_d
    Answered on January 18, 2018 at 09:27 AM

    Your message has reached my colleague @onur. He will check and get back to you on this soon.