What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am using Dropbox to collect form submissions, but sometimes not all the files make it into Dropbox.

    Asked by heathermwhitney on September 12, 2012 at 05:41 PM

    Most often I notice that the associated pdf that is created for the submission has links in it, and I can click the links of missing files and download them, but as you can imagine this is quite tedious. What can explain why the files don't make it into my Dropbox folder in the first place? It doesn't seem to be tied to any one thing - it's quite random.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 12, 2012 at 06:36 PM


    Have you tried redoing your form's Dropbox integration? If not, please do, then update us on your results.

    We look forward to hearing from you soon.