Submission results/Google Docs Integration Problem

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    ardissa
    Asked on September 12, 2012 at 09:02 PM

    Hello,

    Yesterday I was having trouble with dropbox (it wasn't receiving my files). That's working now, however, none of my submission tests are going through to Google Docs or into the submissions folder on JotForm. So, while I am receiving my files, I'm not receiving any of the info that goes along with them. Can you advise?

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    idarktech
    Answered on September 12, 2012 at 09:40 PM

    Hi,

    I have made a test with your form and it seems to be working fine here. Please keep in mind that you have to complete the payment process after you're redirected to google checkout to be able to complete the submissions process. Failed to complete the payment process will result to "Pending Submissions".

    Hope this clarifies a bit. Please let us know if you have further questions. Thanks!