What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submission results/Google Docs Integration Problem

    Asked by ardissa on September 12, 2012 at 09:02 PM


    Yesterday I was having trouble with dropbox (it wasn't receiving my files). That's working now, however, none of my submission tests are going through to Google Docs or into the submissions folder on JotForm. So, while I am receiving my files, I'm not receiving any of the info that goes along with them. Can you advise?

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    JotForm Support

    Answered by idarktech on September 12, 2012 at 09:40 PM


    I have made a test with your form and it seems to be working fine here. Please keep in mind that you have to complete the payment process after you're redirected to google checkout to be able to complete the submissions process. Failed to complete the payment process will result to "Pending Submissions".

    Hope this clarifies a bit. Please let us know if you have further questions. Thanks!