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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    E-mail not sent

    Asked by daven_lee on September 13, 2012 at 12:27 AM

    HI

    It seems that my email notification is not sending e-mails.

    I tried with the Send Test Mail and it is not working either.

    Can you help me with this?

    Thanks!

  • Profile Image
    JotForm Support

    Answered by idarktech on September 13, 2012 at 01:17 AM

    Hi,

    I have check the logs of your emails and it seems that the submissions are all sent to its recipients addresses.

    /var/log/jotform/amazonSES.log:[13/Sep/2012:00:42:21 -0400] AmazonSES Sent email to jerry@megapixel.sg - MessageID:00000139bdef51c7-c5c48aa5-8519-4c2c-865c-a50b32d60a20-000000 - RequestId:67e126d5-fd5d-11e1-b0c8-8b49e52b424b

    /var/log/mail.log:Sep 13 00:47:58 monk sm-mta[13638]: q8D4ls71013635: to=, ctladdr= (1005/1006), delay=00:00:04, xdelay=00:00:04, mailer=esmtp, pri=135125, relay=stargate1.starhub.net.sg. [203.117.3.22], dsn=2.0.0, stat=Sent (ok: Message 1127802370 accepted)

    Can you please check your spam folders if the messages landed there? It might also help if you can change your form notification's sender email to noreply@jotform.com, this would atleast make your spam filter not to reject messages form us. White listing this email would be of help as well.

    You may also whitelist the following JotMail IP's in case this issue is still not resolved. http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Hope everything would be going fine. Feel free to update us if the problem still persist after this changes. Thanks!