Jotforms is generating tickets when I am only trying to edit the jotforms.

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    Asked on November 10, 2017 at 02:51 PM

    Previously, I was able to edit jotforms without it creating a new ticket.  Now every time I edit the Jotforms an unnecessary ticket is generated.  Can you help fix this issue?  Please let me know if you would like more details?



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    Answered on November 10, 2017 at 03:18 PM

    Please provide clarity on what ticket issue you were referring to here. I reviewed your form but I was not able to identify the issue at this time.

    From what I understand so far, it could be you meant the form was being automatically submitted(generating submission ticket) when you were just editing the form in the Form Builder. I checked this, but I was not able to replicate the same issue on the Form Builder.

    We will wait for your updated response.