What causes Incomplete Payments?

  • Profile Image
    Asked on November 13, 2017 at 05:24 AM
    Does an unverified bank account through paypal cause incomplete payment submissions on forms?
  • Profile Image
    Answered on November 13, 2017 at 05:50 AM

    Incomplete Payments are caused by users who never made any payment. If you have a form that is integrated with PayPal, here's what usually happens:

    1. User fills out your form.

    2. User submits the form.

    3. After submitting, they will be redirected to PayPal.

      3A. If they make a payment, then that's a payment submission.

      3B. If they didn't pay, left the PayPal page, closed it, etc. then that will be an Incomplete Payment.

    Related guides: 



    I also strongly urge you to read the guides above to better understand what Incomplete Payments are.