Users from IRAN not able to view the form

  • Profile Image
    nasa20010
    Asked on November 13, 2017 at 07:04 AM

    We want use from jot form in Iran

    We have problems with it 

    Please FYI for it
    tnx

  • Profile Image
    John_Benson
    Answered on November 13, 2017 at 10:09 AM

    I checked the page URL you have provided and I was not able to replicate the issue.

    1510585123zaasd.png


    Could you please try using a different internet connection and see if that will work? If the issue persists, please contact your internet provider and request them to add JotForm's IP addresses to their whitelist. You can find the list of JotForm IP Addresses and domain names on this link: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Let us know how it goes. Thank you.

  • Profile Image
    nasa20010
    Answered on November 13, 2017 at 11:43 AM
    You can see this our page but every one is in Iran can not see this our page
    Ip in iran have problems with your jot form and we are not available to
    visit this page when linked jotform to it
    jot form have problems with Iran Ip
    Please check it
    tnx
    ...
  • Profile Image
    BDAVID
    Answered on November 13, 2017 at 12:56 PM

    I have forwarded this issue to our back-end team. You will be notified via this thread about any updates.

  • Profile Image
    nasa20010
    Answered on November 13, 2017 at 03:43 PM
    Tnx
    I'm wait for your response
    ...
  • Profile Image
    onur
    Answered on November 14, 2017 at 01:53 AM

    Hello,

    Sorry for this inconvenience. 

    Are you able to access form via its url? ( https://form.jotform.com/xxx ) 

  • Profile Image
    nasa20010
    Answered on November 14, 2017 at 06:43 AM
    No , we are not able for view this form in iran
    Please help us
    Customer majority in iran can not view this form
    We are wait for your response
    Tnx
    در تاریخ ۱۴ نواbr/>بر ۲۰۱۷ ۱۰:۲۳، "JotForm" نوشت:
    ...
  • Profile Image
    onur
    Answered on November 14, 2017 at 07:00 AM
  • Profile Image
    nasa20010
    Answered on November 14, 2017 at 09:43 AM
    *Yes , I can load our Url ( https://form.jotform.co/73160581449863
    ) with Top links but Speed for load
    page is very Low*
    *and We should wait for this page for 2 Min*
    *but finally it will open page after 2 MinSpeed Very Lowcan you increase
    speed for load page??*
    *I think , it has problems with Ip in Iran*
    *tnx*
    ...
  • Profile Image
    BJoanna
    Answered on November 14, 2017 at 11:05 AM

    Thank you for confirming that you can load the form now. 

    I will inform our developer about the slow load on your end. 

    Also, can you test your form using a different network to see if the form will load faster. Load time of the form you provided 1 second on my end. 

  • Profile Image
    nasa20010
    Answered on November 15, 2017 at 03:43 AM
    Hello
    We have very problems with load form
    Really Slow speed
    we can not access to form very well
    can you perfom jobs for speed?
    we are wait for your response
    ...
  • Profile Image
    onur
    Answered on November 15, 2017 at 03:57 AM

    Hello,


    Sorry for this inconvenience.

    But we are not facing any problems on our servers regarding long response time. There should be some issues on your side. It might be related either your internet service provider or network configurations that you are currently using. 

    Please let us know if you face any other problems from load time. We are willing to help you.


    Regards.

  • Profile Image
    nasa20010
    Answered on November 18, 2017 at 04:43 PM
    Hello
    finally , we can't use from your form in our website
    Slow down , very slow down and so response very low and we can not send
    resault to our customers
    I think , we must change our form and receive from another website like you
    for services
    Tnx
    ...
  • Profile Image
    Mike_G
    Answered on November 18, 2017 at 04:54 PM

    We understand your situation and we sincerely apologize for any inconvenience this is causing you. Were you able to check what my colleague, Onur, have asked you to check? 

  • Profile Image
    nasa20010
    Answered on November 19, 2017 at 12:43 AM
    Yes ,we checked Everything your partner said But the problem continues
    در تاریخ ۱۹ نواbr/>بر ۲۰۱۷ ۱:۲۴، "JotForm" نوشت:
    ...
  • Profile Image
    nasa20010
    Answered on November 19, 2017 at 01:43 AM
    Please leave a solution forbthis problems
    Thank you
    در تاریخ ۱۹ نواbr/>بر ۲۰۱۷ ۹:۱۱، "milad moghadam" نوشت:
    ...
  • Profile Image
    John_Benson
    Answered on November 19, 2017 at 03:13 AM

    Please try to contact your internet service provider and request them to add JotForm's IP addresses to their whitelist. You can find the list of JotForm IP Addresses and domain names on this link: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    Let us know how it goes. Thank you.

  • Profile Image
    nasa20010
    Answered on November 21, 2017 at 11:43 AM
    *Hello*
    *WE HAVE A ANOTHER PROBLEM WITH JOTFORM*
    *WHEN CUSTOMER FROM IRAN WILL CLICK ON SUBMIT ON FORM*
    *FORM DO NOT WANT SEND *
    *AND OCCURED WITH THIS RESPONSE : *
    This site can’t be reached
    *PLEASE RESPONSE FAST AND RESOLVE IT*
    *TNX*
    ...
  • Profile Image
    nasa20010
    Answered on November 21, 2017 at 11:43 AM
    *Hello*
    *WE HAVE A ANOTHER PROBLEM WITH JOTFORM*
    *WHEN CUSTOMER FROM IRAN WILL CLICK ON SUBMIT ON FORM*
    *FORM DO NOT WANT SEND *
    *AND OCCURED WITH THIS RESPONSE : *
    This site can’t be reached
    *PLEASE RESPONSE FAST AND RESOLVE IT*
    *TNX*
    *THE PICTURE ATTECHED !*

    ...
  • Profile Image
    BJoanna
    Answered on November 21, 2017 at 12:49 PM

    I moved your other issue to a separate thread and we will provide you an answer there shortly.

    https://www.jotform.com/answers/1304132

  • Profile Image
    nasa20010
    Answered on January 10, 2018 at 02:43 AM
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    nasa20010
    Answered on January 12, 2018 at 05:43 PM
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  • Profile Image
    Jim_R
    Answered on January 12, 2018 at 06:28 PM

    Hello @nasa20010 - Looks like you're replying to us via email and it's highly likely it's encrypted. This is what we see in our forum:

    Can you please reply to this thread directly? Just click the link below > scroll all the way down to the bottom > then post your reply from there.

    https://www.jotform.com/answers/1297343

  • Profile Image
    nasa20010
    Answered on January 21, 2018 at 05:43 PM
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  • Profile Image
    liyam
    Answered on January 22, 2018 at 01:02 AM

    Hello,

    As we are not able to understand your response due to it appearing encrypted and as you have opened multiple threads raising the same concern, I recommend to please visit this link and post your response here: https://www.jotform.com/answers/1297342

    Thank you.